Privacy Policy
About us
This privacy policy (“Privacy Policy”) explains how we process and protect your personal data when you use this website or our related online services offered under https://knovas.ch (together, the “Website”).
The Website is operated by Knovas, Zurich, Switzerland (“COMPANY”, “we”, “our”, or “us”). Unless otherwise defined in this Privacy Policy or our Terms & Conditions, the terms used in this Privacy Policy have the same meaning as in the Swiss Federal Act on Data Protection (FADP).
Personal data we collect
Depending on how you interact with us, we may process the following categories of personal data:
- Contact details — for example name, email address, or other information you provide when you contact us.
- Communication content — messages and requests you send via email or contact forms.
- Technical and usage data — such as IP address, browser type, device information, pages viewed, and timestamps, including data collected through cookies and similar technologies (see “Cookie policy” below).
How we collect personal data
Directly: when you access or use the Website, submit information to us, subscribe to updates where offered, or correspond with us electronically.
Indirectly: through analytics tools and cookies (e.g. Google Analytics), and, where applicable, embedded content or plugins from third parties.
Legal basis and purposes
Our legal basis for processing depends on the data and purpose:
- Contract / pre-contract: to respond to enquiries, provide information about our products and services, and perform agreements with you.
- Consent: where we ask for your consent (for example for certain marketing communications or non-essential cookies), you may withdraw consent at any time with effect for the future.
- Legitimate interests: to operate, maintain, and improve the Website and our services, ensure IT security, and understand how the Website is used, in each case where our interests are not overridden by your interests or fundamental rights.
- Legal obligations: to comply with applicable laws, regulations, or lawful requests by public authorities.
Data retention
We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law or contractual obligations. When retention is no longer necessary, we delete or anonymise the data in line with our internal policies.
Service providers
We may engage third-party providers (“Service Providers”) to host, operate, or analyse the Website and to perform related services. They may process personal data only on our instructions and to the extent necessary for their tasks.
Google Analytics: We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors use the Website. Google may process usage data in accordance with its terms. You can learn more in Google’s privacy documentation: https://policies.google.com/privacy. You can also install browser add-ons offered by Google to limit analytics data collection.
Our Website may be hosted on infrastructure provided by cloud vendors (for example Google Cloud / Firebase). Such providers process data as subprocessors under appropriate agreements and safeguards.
Data transfers
We and/or our Service Providers may transfer personal data to countries outside Switzerland, including countries that may not provide the same level of data protection. Where required, we implement appropriate safeguards (for example standard contractual clauses or other mechanisms recognised under applicable law).
Data disclosure
We may disclose personal data if we believe in good faith that disclosure is necessary to: comply with a legal obligation; protect the security of the Website or our rights and property; prevent or investigate wrongdoing in connection with our services; or defend ourselves against legal claims.
Data security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.
Your rights
Subject to applicable law, you may have the right to access, rectify, erase, or restrict processing of your personal data, to object to certain processing, to data portability, and to withdraw consent where processing is based on consent. You may also lodge a complaint with a supervisory authority.
In Switzerland, the competent supervisory authority is the Federal Data Protection and Information Commissioner (FDPIC). We may ask you to verify your identity before responding to your request.
Links to third-party sites
The Website may contain links to third-party websites or applications. We do not control those sites and are not responsible for their content or privacy practices. Please review their privacy policies before providing personal data.
Cookie policy
Cookies are small files stored on your device that help us recognise your browser and improve the Website. We use cookies and similar technologies as described above (including for analytics). You can configure your browser to refuse cookies; some features of the Website may not work correctly if you do.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version is always posted on this page with an updated revision date. We encourage you to review it periodically.
Contact
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Email: contact@knovas.ch
Knovas
Zurich, Switzerland